Ongoing Consultative Support with Arcogent

The Arcogent CSA provides you with rapid and valuable access to a team of experts, there when you need them. We support all aspects of your CPM deployment; from simple “Can you help me with... ” questions to complex architecture & design challenges.

The challenge is the same wherever you look, how to balance your information needs with expertise, priorities and budget. For decades organizations have been faced with filling the void between in-house talent, urgency of user requirements and software vendors’ technical support with sometimes impractical but always expensive measures. Even when the necessary skills exist within the firm or department, they are not always available or accessible. As challenges arise, organizations are forced to pay for expensive consulting to address the challenges at hand and that’s if the consultancy was inclined to even accept the short-term engagement without the promise of a long and heavy project to follow. Arcogent has finally implemented a program to meet this challenge.

The answer is elegantly simple. A program which is sure to become a ‘must have’ on your organization’s roadmap to successfully building and maintaining the applications you’ve invested so much in. When traditional consulting is too costly, in-house skills are overburdened and/or lacking, or vendor technical support can’t, or won’t help, you can turn to The Arcogent Consultative Assistance Program. Whether it is to get you over that one hurdle standing in the way of completing a critical report, a “sanity check” on how something was done or implemented, or offloading a specific task, or other like challenges - turn to the CSA.

Simplicity is the key. To initiate an incident, just place call or e-mail to your assigned enablement manager. From here, the process takes over. Your request is given a case number, and is reviewed with you. From that initial call or e-mail, we will estimate the amount of time needed to complete your task, and schedule time within the next 48 hours to begin work on the incident - to be performed by the appropriately skilled resource. Consultative Support is the best way to scale your internal expertise.