We're Your Complete Support System.
★ Arcogent's Consultative Support Assistance Program
Whether it is to get you over that one hurdle standing in the way of completing a critical report, a “sanity check” on how something was done or implemented, offloading a specific task or other similar challenges – turn to the CSA Program.
We want to help you succeed. If you run into a challenge or a problem presents itself, count on us to provide technical support and understanding.
We strive to provide a solid platform for you to stand on from beginning to end. This means we're there for you even after the transaction is over. Our relationship doesn't dissolve after the sale is over and neither does our support.
Ongoing consultative support at an affordable price. As challenges arise, organizations are forced to pay for expensive consulting to address the challenges at hand and that’s if the consultancy was inclined to even accept the short-term engagement without the promise of a long and heavy project to follow. Arcogent has finally implemented a program to meet this challenge.
Simplicity is the key. To initiate an incident, just place a call or e-mail to your assigned enablement manager. From here, the process takes over. Your request is given a case number, and is reviewed with you. From that initial call or e-mail, we will estimate the amount of time needed to complete your task and schedule time within the next 48 hours to begin work on the incident – to be performed by the appropriately skilled resource. Consultative Support is the best way to scale your internal expertise.
Contact us today with technical inquiries or other support issues!
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